Refund Policy

 

Refund Policy
All sales are final. We do not offer refunds or exchanges on any of our products. Please choose carefully. If you have any questions about our products, please contact us by email before placing an order. Replacement of our product is at our discretion. Must contact within 72 hours of receiving product if you have an issue.

Refund Policy does not cover improper or unreasonable use; failure to follow operating instructions; accidents, excess moisture, lightning, power surges, connections to improper voltage supply/batteries, unauthorized alteration or modifications to the original device including refinishing or etching; loss of or damage to the vaporizer or its internal components. Cross threading the end caps is not covered. Dropping the device and causing internal damage is not covered. Scratches, fading, damage to finish - We inspect every device before it ships to ensure that it arrives to you in perfect condition.

 No Refunds store credit only.


DOA and Wrong Item Claims
Please contact our customer service team by email at www.yesecigs@hotmail.com  with a description of the problem along with your order number. Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement at our discretion along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective items are shipped back to us. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the delivery time.

Your package must be postmarked within 5 days of receiving your return authorization (RMA)

Shipping Costs

Customer assumes all costs in shipping items back to us. Shipping cost  are non refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.